Ministry Department
Administration Unit
Efficient and supportive administrative services — office management, travel, vehicles, facilities, and stores.
Overview
About the Administration Unit
The Administration Unit provides efficient and supportive administrative services to all Ministry departments. It is committed to creating a positive and productive work environment for all staff, managing office resources, processing travel requests, maintaining the vehicle fleet, overseeing facilities, and managing stores (goods receipt and issuance).
Service Delivery Standards
What You Can Expect From Us
These standards are set out in the Ministry's Service Delivery Standards (SDS) for FY 2024/25–FY 2029/30, aligned with Vision 2040, NDP IV, and the PIAP for the Tourism Development Programme.
| Key Service | Service Standard | Timeline | Target Clients |
|---|---|---|---|
| General administrative inquiries | Respond within 1 working day | 1 working day | Staff, visitors |
| Travel request processing | Process within 3 working days | 3 working days | Staff |
| Vehicle servicing | Every 5,000 km or 3 months | Per schedule | Staff, drivers |
| Office facility checks | Monthly checks; address issues within 5 working days | Monthly | Staff, visitors |
| Goods receipt (stores) | Receive within 1 hour of delivery | 1 hour | Suppliers, departments |
| Goods issuance (stores) | Issue requisitioned goods within 2 days of approved requisition | 2 days | Departments |
| Monthly inventory checks | Reports submitted within 5 working days of month-end | Monthly | Finance, audit |
| Incoming correspondence | Process within 1 working day; dispatch within 1 day | 1 working day | All departments |
The Department at a Glance
1
Hour Goods Receipt
2
Days Goods Issuance
5,000
km Vehicle Service Cycle
Explore the Ministry
Learn more about the Ministry's structure, leadership and strategic objectives.